Frequent Questions

HOW LONG DOES IT TAKE TO GET MY JEWELRY?

Please give me 2-3 weeks to create your custom order.  I am hand making your jewelry keepsake, so things take time.  When a customer orders from me, it goes into a scheduled queue and I work on it in the order it was received.
Also note that shipping is not included in this time frame.

Expected Shipping Arrivals: 
USA (3-4 weeks)
CANADA (8-9 business days)
INTERNATIONAL (3-6 weeks)

*Business day does not include weekends or holidays.  Also, when your package gets shipped out, delays can occur at customs and is out of my hands, unfortunately.

Flat Rate Shipping Rates
Canada – Free Shipping
USA $6.50
INTERNATIONAL $10

……………………………………………………………………………………………..

  1. IF YOU WANT TO CUSTOMIZE YOUR ORDER, JUST PUT IN YOUR REQUEST IN THE MESSAGE BOX AT THE CHECKOUT.  IT APPEARS RIGHT BEFORE YOU FINALIZE EVERYTHING.  IF I HAVE ANY QUESTIONS REGARDING YOUR ORDER, I WILL CONTACT YOU VIA EMAIL.


Will the letters be perfectly straight?


Each piece is hand-stamped by me, one by one.  That is why the lines are not perfectly straight, resulting in a handmade organic feel with character.  It makes every piece a one of a kind beauty!


Will you stamp anything on a piece?

I can stamp most things but not everything! I reserve the right to cancel orders with custom requests that contain profanity or inappropriate language. I will contact you if I’m not able to complete your order.

What if I’m not happy with my order?

Then contact me immediately, as I am all about customer service!


What kind of metals are you using?

All my metals are lead free.  I use a range of metals from Pewter to Aluminum, Brass and Copper.

………………………………………………………………………………………….

  1. HOW DO I TAKE CARE OF MY CLAIR ASHLEY JEWELRY?

Silk Ribbon:

Our hand dyed silks are easy to take care of.  Hand wash in cold water, mild detergent (woolite is a good one) straighten ribbons and lay flat to dry.  All silk has been put through a lengthy steaming process to assist in retaining their beautiful colours.  However, in every effort to maintain the beauty and vibrancy, it is impossible to truly colourfast silk.  This does not mean that your ribbons will run or transfer colour to other fibers, it means that the colour could fade over time.

Aluminum:

​I use food safe pure aluminum.  Aluminum won’t oxidize or turn your skin into different colours.  It can handle getting a bit of water on it.   It is essentially hypoallergenic and  is my go to metal for my clients with metal allergies.

Pewter:

I use lead free pewter.  Pewter retains its polished surface longer if it is not worn while engaging in activities that can be hard on it, such as sports, heavy cleaning, or work that is tough on hand jewelry (if wearing bracelets or rings).  Cleaning pewter involves nothing more than mild soap, water, and a soft cloth.  Pewter polish is available but only a small amount should be used and as seldom as possible.  When storing pewter jewelry, wrap items in tissue paper or a soft cloth to ensure they last a long time.

Brass & Copper:

I use jeweller’s brass (looks like gold when polished) and I use pure copper.  Brass and copper will both oxidize to a dark matte finish, kind of an antiqued look. If you’re not big on this look, you can polish it with a polish pad (you get a complimentary polish pad when you order a brass/copper piece from me).  If the metal gets wet, it will oxidize faster, so try to avoid water meeting your piece. (This includes perfumes & any other sprays.)  Both of these metals will turn your skin green. It’s not permanent or painful, but some people dislike that, and if you’re one of them, I suggest trying aluminum or pewter instead.  When not using, store in a closed bag, as it slows down oxidation.